Your Privacy Matters

Understanding key terms related to your personal data and privacy at Sanarex.

Sanarex collects various data types to deliver personalized and effective wellness experiences.

The data you provide directly includes:

• Full name and contact information to facilitate communication and reservations.
• Health history and wellness preferences to tailor retreat activities appropriately.
• Payment details necessary for booking confirmation and business processing.
• Feedback and testimonials post-retreat to improve service quality.
• Emergency contact information for safety purposes during retreat sessions.
• Consent forms and agreements related to participation in wellness programs.

Sanarex also gathers certain data automatically to enhance service delivery:

• Device and browser details to optimize website functionality for users.
• IP addresses and geolocation data for security and customization of regional content.
• Usage data such as pages visited and time spent for improving user experience.
• Cookie identifiers that help remember user preferences and login sessions.
• Log information related to service performance and errors for technical support.
• Interactions with emails and notifications sent by Sanarex for communication efficiency.

We may share data with trusted third parties under strict conditions:

• Service providers involved in payment processing and banking relationships.
• Healthcare professionals engaged for consultancy in the wellness retreat.
• Technical partners who support website hosting and IT infrastructure.

Your data is collected for specific, legitimate objectives:

• To manage registration and participation in the senior wellness retreat.
• To provide customized wellness recommendations based on individual health info.
• To process payments securely and maintain business records.
• To communicate important updates about programs and events.
• To comply with legal and regulatory requirements applicable in Singapore.
• To analyze site usage for service improvements.
• To maintain safety and emergency readiness during retreat activities.
• To fulfill contractual and operational obligations related to the retreat.

Sanarex processes your personal data based on lawful grounds, including:

• Your explicit consent obtained during registration or communication.
• Performance of contractual obligations linked to retreat services.
• Compliance with Singaporean laws and regulations relevant to data protection.
• Legitimate interests pursued by Sanarex in enhancing service quality and security.

Data sharing practices of Sanarex include:

• Sharing with medical experts involved in the wellness retreat program delivery.
• Collaboration with business institutions for secure payment handling.
• Engagement with IT service providers to maintain website infrastructure.
• Disclosure to law enforcement or regulators when mandated by law.
• Third-party analytics providers for anonymized data insights.
• Partners assisting in marketing outreach within compliance guidelines.

Sanarex applies multiple security measures to safeguard user data against unauthorized access or disclosure.

• Encryption of data in transit and at rest using industry-standard protocols.
• Regular security audits and vulnerability assessments to maintain robust protection.
• Access controls and authentication procedures limiting data access to authorized staff only.

Participants have several rights concerning their personal data under applicable laws.

• Right to access copies of personal data held by Sanarex.
• Right to correct or update inaccurate information.
• Right to request deletion of data when no longer necessary.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time without affecting prior processing.
• Right to data portability where applicable, facilitating transfer to other providers.
• Right to lodge a complaint with supervisory authorities for data protection concerns.
• Right to be informed about data usage and any changes to privacy policies.

• Transparent communication regarding data processing activities.
• Enabling data subjects to exercise their rights with ease.
• Implementation of data protection by design and by default.
• Ensuring third-party agreements meet GDPR standards.

If you have concerns about GDPR compliance, you may contact the Singapore Personal Data Protection Commission or relevant regulatory body.

Sanarex does not knowingly collect personal information from individuals under the age of 18. Our services are designed for adults seeking wellness experiences. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.

Our website may contain links to external sites operated by third parties. Sanarex is not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before sharing any personal information.

Sanarex may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting an updated version on our site with a revised effective date.